FAQ's & Policies

We know that you cannot wait to receive your SFuels products and that is why we ship the majority of our orders within 24 hours of receipt of order Monday – Thursday. Orders placed Friday after 12pm will be processed on the next business day.

Once your package has been delivered to the shipping provider you have chosen delivery times are then based on the carrier’s schedule. Most mainland USA deliveries occur within 3 – 5 business days, however this can be delayed during holiday season and other peak times. Updated delivery information can be found with the tracking details emailed from our store when your parcel is processed. Please use these details to follow up with your carrier choice. Alternatively you can contact us at support@sfuelsgolonger.com with your queries. Please state your order name and order number when emailing us.

If you are based in Australia or New Zealand you will find it more convenient to order through www.fastgear.com.au

If you are based in Europe you can order at www.neuff-red.co.uk for fast an efficient delivery.

If you are based in Asia you can order at www.simplyactive.com for fast efficient delivery.

Please note all SFuels specific promotional codes that may be advertised via social media or in email marketing are valid only at www.shop.sfuelsgolonger.com  

International Shipping Policies

All International orders received by SFuels will be processed with the courier of your choice within 24 hours from receipt of order Monday – Thursday. Orders received after 12pm on Friday will be processed on the next business day.

We do our best to offer a range of courier options to suit every budget when it comes to International Shipping. Please be advised that we only recommend DHL Worldwide Express for fast efficient shipping. 

Many of the more economical couriers take several weeks to deliver and tracking is poor. Please be aware that if you choose one of these options the estimated time for delivery should be noted at check out. We are unable to access details on the location of your parcel if you choose one of these couriers.

We also do our best to give an accurate estimate of customs taxes and duties payable on receipt of your international order. Please take note of these as these must be paid by you before your product will be cleared by customs for delivery. These are your personal responsibility, and SFuels LLC will not refund orders or shipping costs based on failure to pay customs taxes and duties.

By placing an order at www.shop.sfueslgolonger.com for International delivery you are in agreement with these terms and conditions.

As always we can be contacted at support@sfuelsgolonger.com with any queries you may have.


We guarantee you will love our product. If you don't just let us know and we will refund your purchase or send you a new flavor to try.Simply respond to your order confirmation email or use the contact form on our website detailing your problems and we will refund your money or send you an alternative flavor (at our expense) within 20 days of receipt of your email.


Welcome to our Store.

PLEASE REVIEW AND READ THE TERMS OF USE CAREFULLY. THIS IS A LEGALLY BINDING AGREEMENT AND APPLIES TO ALL USERS OR VISITORS TO OUR WEBSITE.  If you do not agree with these terms, please do not access or use our website.

INTRODUCTION

The following terms are used throughout this Agreement:  “Customer” includes and is not limited to: a “Visitor”; “User”; “Client”; “You”; or “Your”.  “Company” includes and is not limited to: WWW.SFUELSGOLONGER.COM; “Company”; “We”; “Us”; “Our”; and “Ours”.

When you register as a customer or access our website, it is presumed that you agree with these Terms of Use and that you also agree to our Privacy Policy which supplements this Agreement. Our Privacy Policy can be viewed at: https://www.sfuelsgolonger.com/privacy

We reserve the right to amend, change, or modify our Terms of Use at any time without notice to you.  In the event of any changes, notice shall be uploaded and provided upon our website.



USE OF CONTENT

WWW.SFUELSGOLONGER.COM was designed for your ease of use and navigation, but we do ask that you refrain from the following restricted behavior:

 (a) downloading, copying, or transmitting any or all of our website or its content without our permission or an agreement;  (b) using data mining, robots, or similar data extraction methods; (c) manipulating or displaying our Website or its content by using framing or similar navigational technology; (d) registering, subscribing, unsubscribing, or attempting to register, subscribe, or unsubscribe any person, user, company, or other third party for any product or service unless you have permission and consent to do so;

and (e) using our website or its content other than for its intended purpose,  including but not limited to: defamation; harassment; stalking; abusive or threatening behavior; or any behavior that might violate the substantial rights of our company, or that of others.

You also may not impede or interfere our website’s security, or otherwise abuse our system resources; service; or networks connected to or accessible through our website. 

All content located upon our website belongs to our Company, which is protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws (both local and international).  You may not infringe upon those rights, and agree to comply with all applicable copyright and trademark laws; copyright notices; logos; service marks; and any restrictions contained in any content contained within our website.  “Content” includes and is not limited to:  programming; code; illustrations; pictures; graphics; logos; trade and service marks; text; information; data; files; as well as any and all recorded media such as audio (MP3) or video files.

We do not guarantee correctness of any content or information provided by third-party advertisers or vendors.  You understand that any content you access, through our website, or an advertiser’s website is at your own risk and you agree to accept full responsibility for any damages or losses to you or any other party.  



LICENSING

Except as otherwise provided within this Agreement, you grant us an unlimited  and irrevocable license and right to use any and all submissions upon our website, without limitation. A “submission” includes is not limited to: pictures; illustrations; comments; ideas; suggestions; likenesses; audio or video recordings;   or similar materials transmitted, or uploaded on or through our website. A submission shall not at any time be treated as confidential or proprietary information, nor shall you be entitled to any royalties.

Where our website is configured to allow downloadable content, we allow you to download one copy of said content for personal, non-commercial use only, provided you do not make any changes or modifications to our content; nor use content in any manner that suggests you have an association; affiliation; with any of our services; products; or brands; unless it is with our prior written permission.  Nor may you use our content for any commercial; illegal; or improper purpose.



CUSTOMER ACCOUNTS AND REGISTRATION

Visitors can browse or review our website without registering, but as a condition to using certain aspects of our website or ordering products, you will be required to register.  As a result, you warrant and promise that you are over the age of eighteen (18), and are providing us with accurate and complete registration information, such as: your user name; e-mail address; contact information; and password.  It is your responsibility to maintain and safeguard all registration information.  If you fail to do so, or fail to keep contact information up to date, it may be a breach of these Terms, which could result in the termination of your account.

Only one account is permitted per customer.  You will be required to have a valid email address or username along with a password to login to your account.   Obscene or profane usernames are not permitted, and we reserve the right to refuse registration of, or cancel a user name at any time.  Customers are responsible and liable for all activity on their account.   If you believe there is unauthorized activity on your account; or that your account has been hacked; immediately notify us in writing via email addressed to our customer service department at: SUPPORT@SFUELSGOLONGER.COM



It is your responsibility to insure these Terms of Use comply with all laws, rules and regulations applicable to you in your home country, and the right to access our website; use products or services;  is revoked where these Terms of Use or use of our service is prohibited by law.





CUSTOMER SUPPORT

If at any time you need to contact us about: products or services located on our website; the status of an order; your account; or account security; you can email us at: SUPPORT@SFUELSGOLONGER.COM.  Please allow 24 - 48 hours for response time.



ORDERS AND SHIPPING

We promise to make every effort to process product orders in a timely fashion. In return, you warrant to pay for products ordered on time, in addition to any associated fees such as: shipping; taxes; and duties.  You understand that you are also financially liable for chargebacks and their associated fees, in the event your financial institution cancels or refuses payment for any order.  If that happens, we may terminate your account and your ability to access the account as well as certain functionalities of our website. You understand that you are liable for any and all shipping fees, which may include and is not limited to: custom duties; taxes; VAT; and handling fees. These are the responsibility of the customer and not SFUELS LLC.



SATISFACTION GUARANTEE

We pride ourselves on our nutritional products and bars, which are made from wholesome, high-quality ingredients. If at any time you are not absolutely satisfied with your purchase, please let us know – as we would value your feedback, and seek to maintain you as a customer of SFUELS LLC.



TERMINATION

You can terminate your account at any time by following the instructions provided on our site.  All conditions contained within this Terms of Use Agreement shall survive termination, which includes and is not limited to:  warranty disclaimers; indemnification; limitation of liability; disputes;  and choice of law provisions.



We reserve the right to terminate your account at any time with or without cause which may include and is not limited to: inappropriate, illegal, or unlawful behavior; spam; breach of this agreement and our policies; impeding or breaching our website and its security;  violating our intellectual property rights; harassment; or non-payment for orders.



WARRANTY DISCLAIMER

OUR WEBSITE AND CONTENT ARE PROVIDED "AS IS" WITHOUT REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. WWW.SPIKE-FREE.COM DOES NOT REPRESENT OR WARRANT THAT OUR WEBSITE OR ITS CONTENTS WILL MEET YOUR REQUIREMENTS OR THAT THEIR USE WILL BE UNINTERRUPTED OR ERROR FREE.



You hereby disclaim and release us, our owners; directors; employees; representatives; and agents; from any and all liability or claims as a result from accessing or obtaining content on our website.   We make no warranty or representation concerning any content you access through our website or services, and we will not be responsible or liable for the accuracy, copyright compliance, legality or decency of material you access.



MEDICAL DISCLAIMER

Any and all content and information provided on our website is for educational and informational use only, and is not to be construed as medical advice.  Our website is not intended to provide a diagnosis, treatment or medical advice of any medical condition or disease.  Products, services, information and other content provided on this Site, including information that may be provided on this site directly or by linking to third-party websites is provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options. 

Testimonials and product ratings are provided from customers and clients and express their personal views made in their personal capacity only and are not to be construed as a substitute for medical advice. Always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging.



INDEMNIFICATION

You agree to defend, indemnify, and hold harmless WWW.SFUELSGOLONGER.COM, its directors, owners, officers, employees, and agents from all losses, costs, actions, claims, damages, expenses, or liabilities, that might arise from or relate to your use or misuse of, or access to: our website; services; products; content; URL; links;  violations of our Terms of Use or Privacy Policy; or infringement by you, or any third party using your account, of any intellectual property or other right of any person or entity. 



LIMITATION OF LIABILITY

YOU UNDERSTAND AND AGREE THAT YOU ARE ASSUMING ALL RESPONSIBILITY AND RISK FOR USING OUR WEBSITE, PRODUCTS, AND SERVICES. 



IN NO EVENT SHALL WWW.SFUELSGOLONGER.COM OR ANY OF ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INCIDENTAL, INDIRECT, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING DAMAGES FOR LOSS OF PROFITS, INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) IN CONNECTION WITH ANY CLAIM, LOSS, DAMAGE, ACTION, SUIT OR OTHER PROCEEDING ARISING UNDER OR OUT OF THESE TERMS OF USE, INCLUDING WITHOUT LIMITATION YOUR USE OF, RELIANCE UPON, ACCESS TO, OR EXPLOITATION OF THIS WEB SITE, THE CONTENT OR ANY PART THEREOF, OR ANY RIGHTS GRANTED TO YOU HEREUNDER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER THE ACTION IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR OTHERWISE.

IN ANY EVENT, THE TOTAL MAXIMUM AGGREGATE LIABILITY UNDER THESE TERMS OF USE OR THE USE OR EXPLOITATION OF ANY OR ALL PART OF THIS WEB SITE OR THE CONTENT IN ANY MANNER WHATSOEVER SHALL BE LIMITED TO FIFTY ($50.00) U.S. DOLLARS.  SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.



UNFORESEEN EVENTS

You understand and agree that we shall not be responsible for any unforeseen event, delay or failure to perform to the extent that such delay or failure is caused by fire, flood, explosion, strike, labor unrest, riot, embargo, act of civil or military authority, accident, acts or omissions of carriers, “Act of God”, or other such contingencies beyond its control. Notice of any Force Majeure Event shall provided on our website as promptly as possible after its occurrence, and we shall facilitate resumption of services as soon as possible.



MODIFICATION AND ASSIGNMENT

You understand and agree that you do not have the right to change or modify these Terms of Use or our Privacy Policy at any time.  Nor may you assign your legal rights, duties, or obligations under our Terms of Use or Privacy Policy without our prior written consent. To do so nullifies this agreement and terminates our relationship.



GOVERNING LAW

These Terms of Use shall be governed by and construed in accordance with the laws of Delaware, USA, excluding conflicts of law provisions. 

If any provision of this Agreement is deemed unenforceable, or invalid, the unenforceable or invalid provision shall be deemed modified to the least extent necessary to become legal and enforceable and no other provisions affected thereby.

Any and all disputes regarding these terms shall be resolved in a professional and business-like manner, absent resolution, disputes shall be resolved via Mediation, located in United States, with the parties agreeing to share the cost and choice of a third-party Mediator.  

The prevailing party shall be entitled to reimbursement of any and all costs and fees, including but not limited to attorney’s fees.

A printed version of these Terms of Use and of any notice given in electronic form shall be admissible in any judicial or administrative proceedings based upon, or relating to this Agreement, and shall be treated as any other business or legal document.



CONTACT

If you have any questions or comments about these Terms of Service, you may contact WWW.SFUELSGOLONGER.COM at the following address:



Address: 104 Vervain Way, Holly Springs, NC USA.



Email: support@sfuelsgolonger.com



Effective Date: 6th February 2020


Dear Customer,

 PLEASE READ THESE TERMS CAREFULLY.  It governs our relationship and tells you how we collect and use information about you and others.

This is a legal contract between our Company, SFuels.LLC,  (hereafter “Company”, “We”, “Us”, “Our”), and you, the Customer or User, (“Customer”, “Visitor”, “User”, “You”, “Your”). 

Purpose of this Privacy Policy

This privacy notice aims to give you information on how spike-free.com may collect and processes your personal data.

Our websites is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice carefully together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. This privacy notice may change from time to time, so please check the policy periodically for updates.

Controller

This privacy notice is issued on behalf of spike-free.com so when we mention spike-free.com, “we”, “us” or “our” in this privacy notice. SFuels.LLC is the controller and responsible for purposes of this privacy notice.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact spike-free.com using the details set out below.

What Information Do We Collect?

Your privacy is important to us.  Although we collect private information from our customers as to: contact information; email addresses; phone numbers; usernames; and passwords; we promise never to sell or share your information with anyone or a third party without your permission.

All information is kept internally within our company, and is used only for contract, marketing, research, and security purposes.

If we decide to change or amend this policy, or believe in the future that it is in our Company’s best interest to share your information with our business partners, we will notify you through policy change notices uploaded on our website.

You can login and access personal information on your account at any time, and we encourage you to do so in order to update your personal profile and contact information.

What Are “Cookies”?

A “cookie” is a small text file stored within your computer’s browser that allows a company to track their visitor or customer’s browsing habits. We are not using cookies at this time, but may do so in the future. 

Although we are not currently using cookies, we may have future third-party partners or advertisers on the website which may use cookies to serve ads to you and other visitors. We have no control over third party cookies whatsoever. You can opt out of the use of cookies for internet-based advertising by changing your browser’s security settings.

Promotional Emails

When you create an account with our Company, you consent to receiving emails from us, which includes and is not limited to: 

1. Promotional Emails about sales; special offers; contests; or other types of promotions about our products; and

2. Confirmation Emails about product orders; requests for more information; or replies to customer support requests.

You can opt-out of receiving promotional emails by contacting our customer service department via email at: support@sfuelsgolonger.com

Contests

From time-to-time we offer contests to registered users for Free products.  There are no eligibility requirements for the contest other than one must be a registered user, since contest winners are chosen at random.

To receive contest information; data on special promotions; and free informational guides as well as recipes; you must be a registered member of our website.  The information we collect for this purpose is: first and last name; country of residence; email; address; and a submission of a personal photo or video file.   Your information will never be sold or shared, but we may use your photo or likeness for promotional purposes (please see our Terms of Use).

Limited Liability and Third Party Websites

We may offer third party products or promotions to our customers or visitors through our website at some future date.   You understand that these third party websites probably will have their own Terms and Privacy Policies, which you should read for your own information. You acknowledge that we have no control over third party websites, privacy policies, or how and when they collect personal information about you.

As a result, you disclaim and release us from any liability regarding any third party website that you may use or access via our website, and we disclaim any and all liability or responsibility for the content on these websites.

Terms of Use

Our Terms of Use are incorporated herein, and supplement Our Privacy Policy.

To read or otherwise review or access our Terms of Use, please visit:

https://www.sfuelsgolonger.com/terms-of-use

Online vs. Offline Policy

Our Privacy Policy only applies to information collected about you online,  strictly  through our website, or social media sites, and not to data we may collect from you offline. “Offline” information includes and is not limited to: direct mail; postcards; phone calls; polls; and/or surveys. 

Privacy Policy Changes

We may decide to change or modify our Privacy Policy at any time.   If we decide to change or update our Privacy Policy, or the way which we collect, use, or share your personal information, we will upload a Notice on our website.

Security

We use a number of different security measures to keep your personal information safe.  Data is securely stored on third party servers in a private and confidential environment. It is accessed only by our staff and/or employees.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to using the details below.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us using the details listed in the contact section.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to using the details found in the contact section of this policy.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Contact Details

You can contact us by sending an email to the address below.

You have the right to lodge a complaint at any time to the competent data protection authorities. We would, however, appreciate the chance to deal with your concerns before you approach such authorities so please Contact us in the first instance.

If you have any questions, comments, or feedback about our Privacy Policy, please contact us in writing via email at: support@sfuelsgolonger.com

Governing Law

If any provision of this Agreement is deemed unenforceable, or invalid, the unenforceable or invalid provision shall be deemed modified to the least extent necessary to become legal and enforceable and no other provisions affected thereby.

Any and all disputes regarding these terms shall be resolved in a professional and business-like manner, absent resolution, disputes shall be resolved via Mediation, located in United States, with the parties agreeing to share the cost and choice of a third-party Mediator.  

The prevailing party shall be entitled to reimbursement of any and all costs and fees, including but not limited to attorney’s fees.

Contact: www.sfuelsgolonger.com        

Address:  104 Vervain Way, Holly Springs. NC. 27540

Email:  support@sfuelsgolonger.com

Established Date: 31st March 2020


NON HEALTH CARE ADVICE

The products and claims made about our SFuels products on or through our Site are not approved to diagnose, treat or cure or prevent diseases. Any and all content is for educational and informational use only and is not to be construed as medical advice.

 

SPIKE-FREE LIMITED (the company) shall not be liable for any information provided on the site in regard to recommendations regarding SPIKE-FREE LIMITED’s products for any purpose used. Our products are not intended to treat, prevent or cure disease. Kindly with a health care professional before taking any of our products.

 

The products and claims made about specific products on or through this Site have not been evaluated by the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease.

 

This Site is not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on this Site, including information that may be provided on this Site directly or by linking to third-party websites are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options.

 

Information provided on this Site, including information relating to medical and health conditions, treatments and products may be provided in summary form. Information on this Site including any product label or packaging should not be considered as a substitute for advice from a healthcare professional. Contact your healthcare professional promptly should you have any health related questions. Never disregard or delay medical advice based upon information you may have read on this Site.

 

You should not use the information or services on this Site to diagnose or treat any health issues or for prescription of any of our products. You should always consult with your healthcare professional and read information provided by the product manufacture and any product label or packaging, prior to using any of our SFuels products. Individuals are different and may react differently to different products. You should consult your physician about interactions between medications you are taking and our products. Comments made in any forums on this Site by employees or Site users are strictly their own personal views made in their own personal capacity and are not claims made by us or do they represent the position or view of SPIKE-FREE LIMITED.  

 

Product ratings by any current or previous employees or Site users are strictly their own personal views made in their own personal capacity and are not intended as a substitute for appropriate medical care or advice from a healthcare professional.

 

Always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging. You should contact the manufacturer directly for clarification as to product labeling and packaging details and recommended use.

 

SPIKE-FREE LIMITED is not liable for any information provided on this Site with regard to recommendations regarding the use of our SFuels products. SPIKE-FREE LIMITED makes no guarantee or warranty with respect to any products or services sold.

 

SPIKE-FREE LIMITED is not responsible for any damages for information or services provided even if SPIKE-FREE LIMITED has been advised of the possibility of damages.

 

Spike-FREE.com © Copyright 2015-2017 Spike-FREE Pty Ltd. *Disclaimer: Statements communicated, made, or products sold through this website/online-store, have not been evaluated by the United States Food and Drug Administration. They are not intended to diagnose, treat, cure or prevent any disease.