Return and Refund Policy
Refund policy
SFuels Nutra LLC Refund & Return Policy - 30-Day Wellness Promise
At SFuels Nutra LLC., we stand by the quality of our products, which is why we offer a 365-Day Wellness Promise from the date of delivery. This policy applies to all sealed, unopened, and some opened products from your most recent order that are returned to our warehouse and pass inspection.
How to Request a Return:
Contact our Customer Experience Support Center at 1 (888) 337-6375, available Monday through Friday, 9:00 AM – 5:00 PM Central Time. A Customer Experience Specialist will assist you with the return process.
After receiving return authorization, package the product in its original packaging, along with the original packing slip (sent via Email). If unavailable, include a slip of paper with your full name, address, and order number.
Ship to the designated Return Address:Â
SFuels Nutra LLC, 1309 Coffeen Avenue, Sheridan Wyoming 82801, United States
Return Eligibility:
Sealed, unopened products qualify for a full refund.
For opened or used products: Each unit of different products or flavors qualifies for a full refund. For multiple opened units of the same product or flavor, only one will be eligible for a full refund.
Shipping Costs:
Original shipping costs are non-refundable.
Return postage and return shipping label are the responsibility of the customer.
Return Authorization:
All returns require a Return Authorization. Items returned without authorization, including refused deliveries, cannot be guaranteed tracking back to our warehouse.
Shipping Delays:
Returns due to delayed shipping by third parties (USPS, UPS, FedEx, DHL) are not accepted, except for orders exceeding the 30-day processing time set by FTC guidelines without customer notification. See [FTC Guidelines](https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules) for more information.
Replacement and Refund Policy:
Any replacement or refund does not imply concession by SFuels Nutra LLC. We reserve the right to investigate potentially unfounded or fraudulent claims and to approve or deny refund requests for any product, or if any return is deemed excessive.
For any questions or concerns, please reach out to us via email at sfuelsnutra@gmail.com
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